iPhone, iPad, and Android testing
Include your device model, operating system version, app version, and whether you installed with a cable, TestFlight, or Google Play testing.
App support
Help with Laurel's apps
Use this page for support with Laurel Harned listener accounts, native iOS and Android apps, playback, purchases, push notifications, live rooms, comments, and TestFlight or Google Play testing.
Email supportPlayback and downloads
Send the track title, what you expected to happen, what happened instead, and whether the issue happens on Wi-Fi, cellular, or offline.
Push and email notifications
Push alerts and email notifications are separate settings. Include whether iOS or Android shows notifications as allowed for this app.
Purchases and memberships
Include the email address used for checkout and the item or plan involved. Do not send full card numbers or payment credentials.
Live rooms and comments
Send the room, track, or comment context plus the approximate time. Moderation and account-safety issues are prioritized.
Account access
If sign-in links or email verification are not arriving, include the email address you used and whether you checked spam or forwarding rules.
Before sending
A few details make support faster and help us reproduce native-app bugs without asking you to repeat the same steps later.
Useful details
App version, device, operating system, account email, screen name, track or room name, and the approximate time of the issue.
Do not send
Passwords, full card numbers, Apple ID passwords, private keys, or screenshots that expose other people's personal data.
Privacy
The privacy policy for the website and native apps is available at laurelharned.com/privacy.